Support
How to reach us, send feedback, and get your data out.
Get help
Email us about anything: a bug, a question about your account, or your data. Write to hello@ferrocoach.com.
Send feedback
Signed in? Open Profile and tap Send feedback. Bugs, ideas, anything: it goes straight to the founder.
Your data
To download your workouts, meals and chat history as a file, open Profile, then Export my data.
To delete your account, open Profile and tap Delete account. This can't be undone. We delete your account and everything in it straight away. Backup copies are gone within 30 days.
What we store and who we share it with is in our privacy policy.
iPhone and web
Ferro runs in your web browser. The Ferro iPhone app is on the way.
Questions
Who is Ferro for?
Adults 18 and over.
Is Ferro a doctor?
No. Ferro gives general fitness and nutrition advice, not medical advice. See a doctor about an injury, pain that doesn't go away, a health condition or a medicine you take, or worries about eating. If you get chest pain, feel faint or dizzy, or feel numb while training, stop and get medical help.
What does Ferro see about me?
Your profile, the workouts, meals and weight you log, how you're sleeping and feeling, anything from WHOOP if you connect it, and photos you send. Ferro uses all this to write your plans, meal estimates and advice. When you send a meal or workout photo, we keep what Ferro found in it and don't save the photo.
Do you sell my data or use it to train AI?
No. We don't sell, rent or trade your data. Ferro's coaching runs on Anthropic's AI, and Anthropic doesn't train on your data.
How exact are the calorie estimates?
They're estimates, not exact measurements. A photo can't show hidden oil or the exact portion, so Ferro lists each food with its amount, calories, protein, carbs and fat for you to check. Fix anything that's off and Ferro remembers it next time. When you scan a barcode or type a food, Ferro checks a food database before it guesses.
Is Ferro free?
Yes, while Ferro is in beta: every feature, no card. If paid plans start, you'll hear from us at least 30 days before anything could cost you.